Business Butler | Virtual Office, Call Answering Service, Serviced Office | FAQ – Call Answering Service
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FAQ – Call Answering Service

Can I sign up for any of your Call Answering Service without the Virtual Office Service

All our Call Answering Services are bundled with our Virtual Office Service. It is your choice to utilize the Virtual Office or not.

Can there be more than one dedicated phone number per business?

Yes, every additional number under the same company will be charged RM2/day plus setup fee.

What languages do the receptionists speak in?

The receptionists will answer all calls in English.

When are the receptionists available to answer my calls?

The receptionists will answer the calls during our business hours which are Monday to Friday from 8.30am to 5.30pm except for lunch hour which is 12.30pm to 1.30pm.

What happens if the calls are not picked up by the receptionists or during non-office hour and lunch time?

The caller will be prompted to leave a voice message and we will forward the voice message to you as soon as the receptionist is available again.

How will I be notified of my calls?

You will be notified via email.

Can that call notification be email to more than one person?

No, we will only send to the email address that is registered in our application form.

When will the receptionists send me my call notification?

Immediately after the caller calls, the receptionist will send out the email to you.

What details will the receptionists email me about the call?

The receptionist will ask for the caller’s name, where the caller is calling from, the contact number and the message, i.e. however provided that the caller is willing to provide these information.

Will the receptionists know enough about my business to answer inquiries?

This will entirely depend on the script that you provide to(omit) us. The receptionist will answer the basic questions with answers provided in the script.

Are your questions not answered?
Prestigious Virtual Office address packages from RM1/day only.