Business Butler | Virtual Office, Call Answering Service, Serviced Office | FAQ – Miscellaneous
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FAQ – Miscellaneous

Does the package include fax receiving? Do I have to pay anything extra for receiving fax?

Yes, the package does include a general fax number without any additional charges for receiving fax. Nevertheless, you may also opt for a dedicated fax number instead of the shared general fax number. Please ask any of our Business Butler personnel for more information.

How do we receive fax?

Upon receiving fax that has clear indication of the intended recipient, we will email it to you within 30 minutes after the full transmission. Alternatively, you can take up our dedicated fax line service that will automatically forward all your faxes instantly to your registered email address with us.

How do we fax out?

You just need to provide us the instruction together with the document via email or in person and we will fax it out instantly. A minimal fee does apply.

Can I opt out of the refundable petty cash?

No, the petty cash is mandatory. It is fully refundable at the end of the subscription.

What is the purpose of the refundable petty cash? What would you deduct from my petty cash?

The sole purpose of the petty cash is for the use of your business needs only. It will only be deducted for services or needs that you demand for. For example, if you need any despatch service, printing, faxing, copying or extra usage of the meeting room.

Will I be notified of each deduction of my petty cash?

Yes, we will notify you of possible or estimated charges for every demand before we proceed to carry out the order and follow by the deduction from your petty cash account.

What will happen if I run out of my petty cash?

You will be temporary suspended from any paid service and will be notified to replenish your petty cash each time when the balance has been reduced to RM20. We will not carry out any orders in advance or until the petty cash has sufficient credit in it. Each top up must be a minimum amount of RM50.

What are the facilities available for us in the office?

Our offices are equipped with high speed WiFi, meeting room, projector, multifunctional colour photocopy machine and water dispenser. Please ask any of our Business Butler personnel for more information.

How soon in advance should I book the meeting room?

We would advise you to book the meeting room as early as you can to avoid disappointment. The booking is on a first come first serve basis. Once the booking is done, no cancellation is allowed.

What is the capacity of your meeting room?

Our meeting room can fit up to 8 pax.

What if I need to extend the usage of the meeting room?

You may continue to use the room as long as it is available, your petty cash status is healthy and if it is during office hour. Please inform our Business Butler personnel beforehand if you wish to do so.

What if I use the meeting room for less than one hour?

All of our bookings are in hourly slots. Hence, even if you used less than an hour, you will still be accounted for an hour usage.

What are the facilities you provide in the meeting room?

We provide a whiteboard and marker pens for the meeting room. Projector and refreshments are additional chargeable items. Please ask any of our Business Butler personnel for more information.

How do you handle our mails and parcels? And how do we collect them from you?

Each day we will notify you before the end of the day via email, if we have received any mails or parcels addressed to you or your company. We will then store all the mail and parcels in a safe place. You can collect it from our office during working hours by verification of your identification card and a unique authentication code. If you wish to assign someone to collect on your behalf, please provide the authentication code to that person so that we can release mails or parcels to him/her. Alternatively, you can request us to courier the items to you or another desired address with a minimal fee.

Are your questions not answered?
Prestigious Virtual Office address packages from RM1/day only.